Command-and-Keep an eye on Centre responded 99.8% of emergency calls inside of 10 seconds, whilst patrol protection reached 98.8% around the emirate
Dubai: Dubai Police treated greater than 1.3 million calls thru its Command-and-Keep an eye on Centre all through the second one quarter of 2026, whilst keeping up remarkable emergency reaction requirements and advancing efforts to make stronger operational potency thru innovation and buyer comments.
Main Normal Hareb Al Shamsi, Deputy Commander-in-Leader for Prison Affairs, mentioned buyer observations, tips and lawsuits play an important function in making improvements to the standard of administrative and safety products and services equipped throughout police stations and common departments. He described shoppers as strategic companions in Dubai Police’s adventure against steady construction and world management.
Dubai Police makes use of a “mystery shopper” mechanism to touch shoppers when they obtain a provider, measure pride ranges, acquire comments and turn into tips into growth alternatives that make stronger products and services, building up operational potency and improve a tradition of constant growth in step with global perfect practices.
His remarks got here all through the Normal Division of Operations’ second-quarter functionality evaluation assembly, attended via Main Normal Sheikh Mohammed bin Abdullah Al Mualla, Director of the Normal Division of Excellence and Pioneering; Brigadier Turki bin Faris, Director of the Normal Division of Operations; and several other senior officials.
The assembly reviewed operational functionality signs, assessed the implementation of earlier choices and mentioned long run initiatives geared toward strengthening operational features and making sure Dubai Police stays ready to handle evolving safety demanding situations.
Members additionally reviewed a specialized staff find out about serious about staffing necessities inside the Command-and-Keep an eye on Centre and measures to additional beef up operational potency, emergency reaction and round the clock operations.
Efficiency figures confirmed that the Command-and-Keep an eye on Centre treated greater than 1.3 million calls all through the second one quarter, whilst attaining a 99.8% compliance price in answering emergency calls inside of 10 seconds, considerably exceeding the objective of 97%.
Dubai Police additionally recorded 98.8% patrol protection throughout police station jurisdictions all through the reporting duration, surpassing the 97% goal and highlighting the effectiveness of its patrol deployment technique and rapid-response features.
Main Normal Al Shamsi mentioned the effects mirror the ongoing development of Dubai Police’s operational machine thru shut coordination between the Normal Division of Operations and police stations, supported via a performance-driven manner serious about innovation and measurable results.
He added that steady growth is not an possibility however a basic concept that strengthens policing readiness and complements products and services equipped to the neighborhood.
Al Shamsi additionally praised the Command-and-Keep an eye on Centre’s functionality all through contemporary remarkable cases, highlighting its talent to obtain and arrange emergency reviews successfully, dispatch patrols and coordinate with related government in step with the absolute best requirements of operational readiness.
He stressed out the significance of increasing the combination of man-made intelligence into operational processes in step with Dubai Govt’s function of remodeling 50% of presidency operations into AI-supported processes. He mentioned AI will make stronger decision-making, beef up reaction occasions and maximise using giant knowledge to improve policing and long run readiness.
On the conclusion of the assembly, Main Normal Al Shamsi honoured the most productive patrol supervisors from police stations throughout Dubai in reputation in their exceptional box functionality and contributions to strengthening safety and making sure immediate responses to emergency reviews.
He mentioned recognising excellence stays a core institutional manner that motivates ability, reinforces a tradition of excellence and encourages sure pageant throughout Dubai Police.
